Terms and Conditions

1. Seller details

The goods offered on the Website are sold by:

• EUcommerce, MB (a small partnership registered in the Republic of Lithuania)
• Company code: 306654141
• VAT ID: LT100016611014
• Registered address: Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania
• Email: hello@lumimicosmetics.com
• Phone: +370 699 09209 (Mon–Fri, 10:00–17:00 EET)

The company is registered in the Register of Legal Entities of the Republic of Lithuania. Data about the company is collected and stored by the State Enterprise Centre of Registers.

2. General provisions

2.1. These Terms form a legally binding distance sales contract between you (the “Buyer”, “you”) and the Seller for the goods you order on the Website.

2.2. Goods on the Website may be purchased by natural persons who are at least 18 years old, by minors from 14 to 18 years of age with the consent of their parents or guardians (unless they dispose of their own income), and by legal entities acting through authorised representatives.

2.3. A “Consumer” is a natural person who buys goods for purposes unrelated to their business, trade, craft or profession. Consumers have the rights provided for in the Civil Code of the Republic of Lithuania, the Law on Consumer Protection of the Republic of Lithuania and EU consumer legislation. Nothing in these Terms limits the mandatory consumer rights granted by the law of the country in which you habitually reside.

2.4. The Seller may amend these Terms at any time. The version of the Terms in force at the moment you place your order applies to that order. Changes do not affect orders already placed.

2.5. The Website is available in several languages. In the event of any discrepancy between language versions, the English version prevails.

3. Products and product information

3.1. The Website sells cosmetic products (makeup and skincare) and related accessories. Products are intended for external use only, in accordance with the instructions on the packaging and on the Website.

3.2. We make every effort to present product descriptions, shades and images accurately. However, the colour of a product may differ slightly from what you see on your screen depending on your device settings and lighting. Ingredient lists are provided on the packaging and on the product page.

3.3. Before using a new cosmetic product for the first time, we recommend testing it on a small area of skin. If you have known allergies, please check the list of ingredients before purchasing. An individual sensitivity or allergic reaction does not in itself mean that the product is defective.

3.4. Product availability, prices and promotions may change at any time. Such changes do not affect orders that have already been confirmed.

4. Placing an order and conclusion of the contract

4.1. To place an order, add the selected products to the cart, proceed to checkout, provide the requested contact and delivery details, select the delivery and payment method and confirm the order. Before confirming, you can review and correct the information you have entered.

4.2. After you confirm the order, you will receive an automatic email acknowledging that we have received it. The sales contract is concluded when we send you an order confirmation and your payment is successfully received (or, for cash on delivery orders, when we confirm the order). Order details are stored in our system and sent to you by email.

4.3. We may refuse or cancel an order in exceptional cases, for example if the product is out of stock, if an obvious pricing or description error occurred on the Website, if the payment cannot be confirmed, or if we have reasonable grounds to suspect fraud. In such cases we will inform you by email and refund any amount you have paid within 14 days at the latest.

4.4. You are responsible for providing correct and complete contact and delivery details. The Seller is not liable for delays or non-delivery caused by incorrect details provided by the Buyer.

4.5. Orders that have already been paid for may be cancelled by contacting us at hello@lumimicosmetics.com as long as the order has not yet been shipped. If the order has already been dispatched, the right of withdrawal set out in Section 7 applies.

5. Prices and payment

5.1. Prices on the Website are shown in euros (EUR) and, for customers in the Czech Republic, in Czech koruna (CZK). All prices include value added tax (VAT) at the applicable rate. Delivery costs are not included in the product price and are shown separately at checkout before you confirm the order.

5.2. The price you pay is the price shown on the Website at the time you place the order. If a discount, promotion or coupon applies, the discounted price is shown in the cart and at checkout.

5.3. Available payment methods depend on the delivery country and are shown at checkout. They may include: bank link (online banking) payments, credit and debit cards, Apple Pay, Google Pay, Klarna and other local payment methods, and, in selected countries, card payment at the parcel locker or pickup point on delivery (an additional administration fee applies, as stated at checkout). Payments are processed by licensed payment service providers (including Montonio Finance UAB, Stripe Payments Europe Ltd, PayU S.A. and Klarna Bank AB). We do not receive or store your full card details.

5.4. Orders paid online are processed after the payment is received. If payment is not received within 3 days, the order is cancelled.

5.5. Discount codes and promotions. Unless stated otherwise, only one discount code can be used per order, and discount codes cannot be combined with other promotions or applied to already discounted sets. Discount codes have no cash value and cannot be exchanged for money. Promotional gifts are provided only while the promotion is running and while stocks last; if an order that included a gift is returned in full, the gift must also be returned.

5.6. An electronic invoice or receipt for your order is sent to you by email together with the order confirmation, and is available in your customer account (if you have one).

6. Delivery

6.1. We deliver to Lithuania, Latvia, Estonia, Germany, the Czech Republic, Poland and other European countries listed at checkout. The available delivery methods (parcel lockers, pickup points, courier or tracked postal delivery to your address), delivery costs and estimated delivery times for each country are described on the Order & Delivery page and shown at checkout before you confirm your order.

6.2. Orders are normally dispatched within 1–2 business days after payment is confirmed. Estimated delivery times are indicative; during busy periods, holidays or due to circumstances beyond our control delivery may take longer. In any event, we deliver the goods no later than 30 days from the conclusion of the contract, unless otherwise agreed with you.

6.3. When the order is dispatched, we will send you a shipping confirmation with tracking information by email.

6.4. The risk of loss of or damage to the goods passes to you when you or a third party designated by you (other than the carrier) takes physical possession of the goods.

6.5. Please check the parcel on receipt. If the packaging is visibly damaged, note this with the carrier if possible and contact us within a reasonable time with photos of the damage. This does not limit your statutory rights described in Section 9.

6.6. If a parcel is not collected from the parcel locker or pickup point within the time set by the carrier, it is returned to us. In that case we will contact you; the cost of re-sending the parcel may be charged to you, or the order may be cancelled and refunded less the delivery costs we have incurred.

7. Right of withdrawal (14 days)

7.1. If you are a Consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the goods (the last item, if the order is delivered in several parts).

7.2. To exercise the right of withdrawal, inform us of your decision by an unequivocal statement, for example by email to hello@lumimicosmetics.com, stating your order number, name and the products you wish to return. You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your notice before the 14-day period has expired.

7.3. Exception for hygiene reasons. In accordance with Article 16(e) of Directive 2011/83/EU and Article 6.228¹⁰(2)(5) of the Civil Code of the Republic of Lithuania, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. This means that cosmetic products that have been opened, used or whose protective seal has been removed cannot be returned, except as provided in the 30-day guarantee described in Section 8 or when the product is defective (Section 9).

7.4. Returning the goods. You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you notified us of your withdrawal. We will send you the return address and instructions by email. You bear the direct cost of returning the goods. The goods must be unused, in their original undamaged packaging and in their original condition.

7.5. Refund. If you withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery (but not any additional cost resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. We will refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the refund.

7.6. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

7.7. Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

More practical information about returns can be found on the Returns page.

8. 30-day money-back guarantee for the colour-changing foundation

8.1. In addition to your statutory rights, the Seller provides a voluntary commercial guarantee for the colour-changing (skin-adapting) foundation purchased separately on the Website: if the product does not work for you, you may return it within 30 days of receiving your order even if it has been opened and tried, and we will refund its price.

8.2. The guarantee does not apply to a foundation purchased as part of a set (bundle) at the set price, or to other products.

8.3. To use the guarantee, email us at hello@lumimicosmetics.com within 30 days of receiving your order, stating your order number. We will send you the return instructions and address. The return shipping cost is borne by the Buyer. After we receive and inspect the product, we refund its price within 14 days to the payment method used for the order.

8.4. This commercial guarantee is provided by EUcommerce, MB (see Section 1) and does not affect the statutory guarantee of conformity described in Section 9.

9. Defective, damaged or non-conforming goods (statutory guarantee)

9.1. We are obliged to deliver goods that conform to the contract. Consumers are entitled to the statutory guarantee of conformity: if a lack of conformity becomes apparent within 2 years from delivery, you may request that the product be brought into conformity (replacement), or, where this is not possible or would be disproportionate, a proportionate price reduction or termination of the contract with a full refund. For cosmetic products, please note the expiry date or period-after-opening symbol on the packaging.

9.2. If you receive a product that is faulty, damaged, defective, does not match its description, or if your order is incomplete or contains the wrong item, contact us at hello@lumimicosmetics.com with your order number, a short description of the problem and photos showing the defect. We will review your request and offer a solution (replacement, missing item, price reduction or refund) as soon as possible and no later than within 14 days.

9.3. In such cases the cost of returning the goods is borne by the Seller. Do not send the product back before we have confirmed the return procedure.

9.4. The statutory guarantee does not cover defects caused by normal wear, improper use or storage, use after the expiry date, or damage caused by the Buyer.

10. Customer account and Website use

10.1. You may order as a guest or create a customer account. You are responsible for keeping your login details confidential and for all activity under your account. Please inform us immediately if you suspect unauthorised use of your account.

10.2. You agree to provide true, accurate and up-to-date information and not to use the Website for unlawful purposes, to interfere with its operation, or to place orders in bad faith.

10.3. The Seller may restrict or terminate access to the Website or a customer account in the event of a breach of these Terms, fraud or abuse.

11. Intellectual property

11.1. All content on the Website – including the LUMIMI name and logo, texts, product descriptions, photographs, videos, graphics and the design of the Website – is owned by or licensed to the Seller and is protected by copyright, trademark and other intellectual property laws.

11.2. You may use the content of the Website only for personal, non-commercial purposes related to browsing and ordering. Copying, reproducing, distributing or otherwise using the content for commercial purposes without our prior written consent is prohibited.

11.3. By submitting a review, photo or other content to the Website, you grant the Seller a non-exclusive, royalty-free licence to use, display and publish it on the Website and in its marketing channels. You confirm that you own the rights to such content and that it does not infringe the rights of third parties.

12. Liability

12.1. The Seller is liable for damage caused to the Buyer in accordance with applicable law. Nothing in these Terms excludes or limits the Seller’s liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, or the mandatory rights of Consumers.

12.2. The Seller is not liable for damage resulting from the use of products contrary to their intended purpose or instructions, from an individual allergic reaction to ingredients listed on the packaging, or from incorrect information provided by the Buyer.

12.3. The Seller is not liable for a failure to perform or a delay in performing its obligations caused by circumstances beyond its reasonable control (force majeure), including carrier disruptions, natural disasters, strikes, or actions of public authorities. In such cases the performance period is extended accordingly; if delivery becomes impossible, you may cancel the order and receive a full refund.

12.4. The Website may contain links to third-party websites (for example, payment service providers or social networks). The Seller is not responsible for the content or privacy practices of such websites.

13. Personal data

13.1. We process your personal data (name, contact details, delivery address, order and payment data) for the purpose of concluding and performing the sales contract, delivering the goods, handling returns and complaints, and fulfilling our legal obligations. Detailed information on how we process personal data, the legal bases, retention periods, data recipients and your rights is provided in our Privacy Policy, which forms an integral part of these Terms.

13.2. Marketing communications (newsletters) are sent only with your consent, which you may withdraw at any time via the link in each email or by contacting us.

14. Complaints and dispute resolution

14.1. If you have a complaint about the goods or our services, please contact us first at hello@lumimicosmetics.com or by post at the address in Section 1. We will examine your complaint and reply within 14 days of receiving it. We aim to resolve all disputes amicably.

14.2. If you are a Consumer and we are unable to resolve your complaint, you may submit a request or complaint to the State Consumer Rights Protection Authority of the Republic of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, LT-01402 Vilnius, Lithuania, phone +370 5 262 6751, email tarnyba@vvtat.lt, website www.vvtat.lt, or fill in the request form on the electronic consumer dispute resolution platform evartotojai.lt. Consumers residing in other EU member states may also contact the competent consumer protection or alternative dispute resolution body in their country of residence, or the European Consumer Centre in their country.

14.3. Consumer disputes may also be brought before the competent court in accordance with the applicable rules of jurisdiction. Where the law so permits, a Consumer may bring proceedings in the courts of the member state in which they are domiciled.

15. Final provisions

15.1. These Terms and any contract concluded under them are governed by the law of the Republic of Lithuania. If you are a Consumer, you also enjoy the protection of the mandatory provisions of the law of the country in which you habitually reside, to the extent they provide a higher level of protection.

15.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15.3. We communicate with you in the language of the Website version in which you placed your order, or in English. Notices sent by email to the address you provided are deemed received on the next business day.

15.4. These Terms are effective from 22 September 2026. Previous versions of the Terms are available on request by email.

If you have any questions about these Terms, please contact us at hello@lumimicosmetics.com.